Return Policy - ELLYSIAN DEW

✧ Return Policy ✧

We want you to be completely satisfied with your wellness purchase. To maintain strict botanical purity and hygiene standards, returns are gracefully accepted only under the following specific circumstances:

Eligible Return Reasons

Damaged Items: The product arrives physically compromised or damaged.

Incorrect Shipments: An incorrect product was mistakenly delivered.

Defective Batch: The product or packaging arrives defective or leaking.

Returns Are Not Accepted For

Opened, unsealed, or used wellness products.

Direct standard change-of-mind purchases.

Allergic reactions arising from individual skin sensitivities (we highly recommend conducting a personal patch test before full application).

Any items purchased during seasonal clearance or custom promotional events.

Return Request Process

Return requests must be initiated within 48 hours of delivery.

To request an evaluation, please share your formal order details coupled with clear photographs showcasing the package concern.

Once our quality group reviews and approves the submission, detailed return instructions will be shared directly by our support team.

For dedicated assistance with an active request, please reach out to our customer care group at support@ellysiandew.com with your order details, or complete the evaluation form displayed below.